Privacy Policy

Effective date: 7 September 2025
Website: dylanbrown-solutions.me

1) Who we are

Controller: Dylan Brown (trading as Dylan Brown Solutions)
Email: info@dylanbrown-solutions.me
Phone: +44 7966 376695

This policy explains what personal data we collect on this website, why we collect it, how we handle it, and the choices you have. It applies to dylanbrown-solutions.me and any sub-pages such as /privacy and /imprint.

2) What we collect & why (lawful bases)

We only collect the minimum data needed to run the site and respond to you.

Contact form submissions

  • Data: name, email, message (and anti-spam honeypot).
  • Purpose: reply to your enquiry and keep basic records of our correspondence.
  • Lawful basis: legitimate interests (responding to inbound enquiries) or consent where local law requires it.
  • Retention: up to 12 months after your last message unless a longer period is needed for ongoing support or legal obligations.

Email delivery (SMTP/Mandrill)

  • Processor: Mailchimp Transactional (mandrillapp.com), operated by The Rocket Science Group LLC (USA).
  • Purpose: reliably deliver contact form emails from the site to our inbox.
  • Lawful basis: legitimate interests (service operation).
  • Transfers: Messages may be processed in the United States. We rely on appropriate safeguards such as Standard Contractual Clauses and the provider's compliance program.

Analytics (only after consent)

  • Tool: Google Analytics 4 with Consent Mode v2.
  • Default: denied (no analytics until you Accept cookies).
  • Purpose: understand aggregated traffic and improve the site.
  • Lawful basis: consent. If you do not accept, analytics remain off.
  • IP anonymization: enabled.
  • Do Not Track: if your browser sends DNT, we treat it as no consent.

Server logs & security

  • Data: standard web logs (e.g., IP address, user agent, time).
  • Purpose: operate the service, prevent abuse, and diagnose issues.
  • Lawful basis: legitimate interests.
  • Retention: short, typically 30–90 days, unless investigating abuse.

We do not sell your data. We do not use third-party advertising or behavioral profiling.

3) Cookies

We aim to be minimal with cookies. You will see a consent banner the first time you visit.

Essential cookies (always on)

Cookie Purpose Expiry
consent Stores your cookie choice (granted/denied) so we don't keep asking. 6–12 months

Analytics cookies (set only after Accept)

Google Analytics 4 may set first-party cookies such as _ga and _ga_* to distinguish visits. Lifetimes are typically up to 24 months and may vary by configuration.

You can change or withdraw consent at any time using the floating 🍪 button visible on the site.

4) Where we process data (international transfers)

Contact messages are routed via Mailchimp Transactional (mandrillapp.com) which may process data in the United States. We use Standard Contractual Clauses and other appropriate safeguards supported by the provider. Analytics (if enabled) may involve processing by Google in or outside the EEA/UK; IP anonymization is on, and Consent Mode restricts data until you opt in.

5) How we protect data

  • Transport encryption (HTTPS).
  • Least-privilege access to servers and mail.
  • Minimal retention; routine deletion of old enquiries.
  • No unnecessary data collection or hidden trackers.

6) Your rights

Depending on where you live (UK GDPR/EU GDPR), you can:

  • Access your data, or request a copy.
  • Rectify inaccurate data.
  • Erase data ("right to be forgotten").
  • Restrict or object to processing in certain cases.
  • Portability (receive data in a common format).
  • Withdraw consent (for analytics) at any time via the cookie control.

To exercise rights, email info@dylanbrown-solutions.me. We may need to verify your identity.

You can also complain to a supervisory authority:

  • UK: Information Commissioner's Office (ICO) – ico.org.uk
  • EEA: your local Data Protection Authority – see edpb.europa.eu

7) Children's privacy

This site is not directed to children under 16. We do not knowingly collect data from children.

8) Changes to this policy

If we make material changes, we'll update the "Effective date" above and post the revised policy here.

9) How to contact us

Email: info@dylanbrown-solutions.me
Phone: +44 7966 376695